Homeowner Care
Something in your KDG home need attention? Tell us what's going on below — add a few photos if you can — and our service team will follow up with next steps. You'll get a reference number right away.
Covered with care
We stand behind every home we build.
Prompt follow-up
Our team reviews each request and reaches out.
The right trade
We route your issue to the right specialist.
Your coverage
Every KDG home is backed by a limited warranty. Here's a general outline of what's covered and for how long — your home's warranty documents are the authoritative terms.
Defects in the workmanship and materials of your home are covered for the first year.
The plumbing, electrical, heating, and cooling distribution systems are covered for two years.
Major structural defects in the load-bearing elements of your home are covered for ten years.
Coverage shown is a general outline; the warranty documents provided with your home govern the exact terms.
Please include as much detail as you can — the more we know, the faster we can help. Urgent issue (water, gas, no heat/AC)? Call us directly at (704) 387-9764.
For non-warranty questions, visit our contact page.
